We have to keep some data and cookies to complete orders and to help your experience though our website.
No payment data is stored on this site. You can review and delete your data at any time and we will happily remove your account upon request.
Minimal data is stored to help complete orders this is automatically deleted after a period of time once the order has been completed.
Online Shopping Terms and Conditions
These terms apply to the ordering, purchase and delivery of Items from the Website, By using the Site in any manner, you agree and accept the Terms. If you have a myaccount, you agree that these Terms (as amended from time to time) will apply to your use of the account and all of your Orders.
These Terms contain important information about the ordering, processing and delivery of Items, including limitation of liability. Silver Springs reserves the right in its absolute discretion at any time and without notice to amend, remove or vary the services or Terms and/or any page of this Site. Each time you use the Site, you should review and be aware of the current Terms.
1. Compliance with Terms
1.1. You will be bound by these Terms each time you submit an Order.
2. Placing Orders for Goods
2.1 By placing an Order on the Site, you are making an offer to enter into an agreement to purchase the product(s) in that order. Orders will be deemed received by Us at the time We send an order confirmation to your nominated e-mail address. It is your responsibility to ensure that the correct email address and contact details are entered with your Order.
2.2 A tax invoice will be issued at the time the Items are purchased. Please print this yourself as we do not send invoices with our orders, as we are a sustainable business we will not waste paper.
2.3. You acknowledge that all Items purchased under these Terms are intended for personal non-commercial use only and will not be re-sold.
2.4. We will not be liable to you for any loss you or any third party suffers as a result of, or in connection with, a delay or failure to process your Order or deliver Goods due to inaccurate or incomplete details provided in an Order.
2.5. You agree to obtain consent to provide Us with Personal Information of recipients of gifts or Goods Ordered by you.
2.6. You may place an Order on the Site if you are aged 16 years or over, and have an active email account or a telephone number at which you can be contacted.
2.7. If you place consecutive or separate Orders, we cannot consolidate your Orders. A separate Delivery Fee, if applicable, will apply to each Order. Subject to any applicable quantity restrictions, you can order as many Items as you wish in one Order.
2.8. We reserve the right to accept or reject your Order for any reason at any time. If We reject your Order you will receive a refund of any money paid.
2.9. Your Order becomes a sale when your Order is dispatched.
3. Availability of Goods
3.1. From time to time, some Items may be out of stock or are unavailable and we may not be able to fulfil all or part of your Order. If this happens, we will refund you the price paid for the Items impacted.
3.2. We may withdraw or suspend from sale any Items displayed on the Website, either temporarily or permanently, at any time and without notice. Silver Springs Hops Farm will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of sale of a particular Item.
3.3. Where a Item which is the subject of an Order has been withdrawn or suspended from sale and your payment for the Item has already been processed, we will refund any money paid to us in accordance with our refund policy.
3.4. Silver Springs Hops Farm reserves the right not to honour any incorrect offers represented on the Website made by genuine human or system error. Where your Order is affected by an error on the Website (for example, in a description, an image, Price or otherwise), We will reject that part of the Order affected by the error. You will be refunded the value of that part of your Order affected by the error, in accordance with our refund policy, and Silver Springs Hops Farm will fulfil the remainder of your Order.
3.5. If your Order is affected by a genuine error (including in a description, an image or a Price), we reserve the right to cancel your Order and refund any money paid to us.
3.6. You acknowledge and agree that:
a) all pictures and images of Goods displayed are for illustrative purposes only;
b) any accessory featured with the Goods is for illustrative purposes only, and may be sold separately; and
c) where we provide dimensions and measurements in the description of a Good, the dimensions may vary slightly in real life, and it is your responsibility to ensure that the actual size of each Good is suitable for your purpose prior to submitting your Order (including whether there is appropriate and safe access to your Delivery Address for delivery of the Good).
4. Price and payment
4.1. When you place an Order, we will charge you and you agree to pay the Price and any applicable Delivery Fee.
4.2. All Prices are in Australian Dollars.
4.3. We reserve the right to change or alter Prices without notice to you. If you have already submitted an Order at a particular Price, We will supply your Goods at that Price (unless your Order is affected by a pricing error, in which case clause 3.4 will apply).
4.4. Payment methods are specified on the Website or explained by the consultant at the time you place your Order.
4.5. Any payment for an Order must be cleared by Silver springs Hops Farm before Items are dispatched. If your payment cannot be processed, your Order will be rejected and you will be notified of this. If a credit card payment cannot be processed you should contact your card issuer to try to resolve the problem, or use an alternative payment method in order to continue with your Order.
4.6. In paying or attempting to pay for Goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.
Errors, Omissions & Availability
We reserve the right to correct errors or omissions on this website at the time of processing orders. Stock is believed to be available as offered at the time of publication but we reserve the right to withdraw products from sale if unavailable or not suitable for sale.
Please Note: Whilst every care is taken to provide accurate information and descriptions of every item, including fragrance; differences in climate, soils and growing conditions may cause differences with certain characteristics. The information and images provided may not be completely accurate when grown in your particular climate or growing conditions.
You can make a purchase with confidence. Please check your order on arrival and let us know of any concerns within 7 days. Returns are accepted within 14 days of purchase. You will have to keep your hops rhizome moist and in the fridge for a period for it to grow well. This is all listed in our instructions. If you have not received instructions please Contact us so we can send you some.
Please Note: Whilst every care is taken to provide accurate information and descriptions of every item, including, differences in climate, soils and growing conditions may cause differences with certain characteristics. The information and images provided may not be completely accurate when grown in your particular climate or growing conditions.
Returns can be sent in their original condition to Silver Springs Hops Farm PO BOX 663, Mylor 5153. Please include with your return: your name, address and your Reference/Invoice No. from the paperwork that accompanied your order. Also advise whether you require a refund, credit or a replacement. Please contact us before making a return. Please note: we reserve the right to request photos or further information about products that have failed to meet expectations, so please do not throw the item out until the claim has been settled.
Change of Mind Returns. Change of Mind returns will not be eligible for a refund.